FAQs


Do you ship worldwide?

Yes, we ship to most countries around the world.

How long will my order take to deliver?

Please note that due to high volume of orders, we take 5-7 business days to process all orders. An email with tracking information will be emailed to you once your order is dispatched.

Depending on your shipping address, the table below will provide you an estimated shipping time, upon dispatch.

Country/Region Estimated Shipping Time
USA/UK 7-15 business days
Canada 10-20 business days
Europe 10-35 business days
Australia/NZ 7-15 business days
HK, Taiwan, China 5-10 business days
Malaysia, Singapore, Indonesia, Thailand 7-15 business days
Other parts of Asia 10-20 business days

 

Please note delivery times may vary according to destination country’s custom restrictions (we wish this does not happen). For some countries, delivery times may be longer than our standard indicated delivery time frame.

Shipping times are only estimates and unfortunately cannot be guaranteed. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

What are my payment options?

We accept payments by Visa, Mastercard, and American Express.

What are my delivery options?

We currently only offer one FREE standard shipping option.

How secure is your site?

Alexia Shapewear processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.

Can I amend my order?

We work super quick at processing orders to make sure you receive them as soon as possible. You can amend your order as much as you like before you click “complete order” but after this point you will be unable to make amendments to your order.

We do not accept returns or provide refunds if you had a change of mind, or made an error on your purchases

How do I track my parcel?

You can track your parcel via the email we sent you. Clicking ‘Track my order’ in the email will take you straight to the parcel tracking page where the location of your parcel is updated from dispatch to delivery. Alternatively, enter your tracking number into ‘Track your order’ on our website.

Can I return or exchange an item?

We adhere to a strict store policy and do not allow returns or exchanges for all sale items. However, if you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product.

We also do not accept returns or provide refunds if you had a change of mind, or made an error on your purchases

What if I received a faulty item?

We are terribly sorry if this has happened. We would like to sort out any faults immediately. If you need to exchange the faulty item for the same item, send us an email through Contact Us tab.

As soon as you discover a fault, please contact us immediately (within 3 days of receiving your parcel) via ‘Contact Us’ on our website. If 3 days have gone by since your product receipt, unfortunately we can’t offer you a replacement.

Where will my order be shipped from?

We have fulfillment centres across the globe in Asia, US and Australia.

 Why have I not received my refund (if applicable)?

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take up to 10 business days before your refund appears on your bank statement.
If you’ve done all of this and you still have not received your refund yet, please contact us at immediately.


What should I do if I have provided the incorrect shipping details?

Please contact us immediately if you noticed that your shipping details are incorrect. 
Note that we are unable to allow any amendments once your parcel has been dispatched.

Should your parcel be returned to sender, please note that we will be required to pass on a subsidised reshipping postage fee of US$5. Do ensure you update us via email with the correct and complete address as soon as you can.

Will I have to pay for additional taxes or duties on my order?

You will be liable for all import duties, customs and taxes applicable to your order.

Please be aware that Alexia Shapewear does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.

Since these fees are not computed nor applied to orders by us, please contact your local customs office to find out more information if you are unsure of the charges.

Why hasn't my discount been applied to the full order?

Please note that active discount codes do not apply to sale items that have been further reduced. Discount code only applies to regular and non-sale items